What would happen if one of your most important employees was suddenly out for three weeks or three months?
For Sam Price, a team member’s gallbladder surgery exposed a problem many law firm owners don’t recognize until it’s too late: too much of the firm depended on what one person knew.
Sam joins Steve Riley on Great Practice, Great Life to talk about reducing key-person dependency through better law firm systems, training, delegation, and cross-training. They explore how unclear instructions and hidden assumptions create bottlenecks, and how better processes can keep your firm moving when someone is unavailable.
Subscribe & Review
Never miss an episode. Subscribe on Apple Podcasts, Spotify, or YouTube.
⭐Like what you hear? A quick review helps more people find the show.⭐
Inside This Episode
- Why key-person dependency can put your law firm at risk
- How to document processes without overcomplicating them
- Why unclear delegation creates avoidable mistakes
- How to define what “done” really means in your firm
- How better systems improve training, cross-training, and client service
