Author name: Nikki Hartley

Podcast

The Best of 2025: Great Practice (Top 5 Moments)

Episode 163 – As 2025 comes to a close, Steve revisits five standout moments from five of our most impactful Great Practice conversations this year. This episode is built as a highlight reel, with short clips pulled from full-length interviews that focused on the business side of running a law firm.

Dr. Deborah Day and Steve Riley on Great Practice Great Life Podcat
Podcast

Dealing with Toxic People in Law Practice with Dr. Deborah Day

Episode 162 – Lawyers deal with difficult clients in law practice every day, but conflict doesn’t have to control your work or your well-being. In this episode, Steve Riley and forensic psychologist Dr. Deborah Day break down how to spot high-conflict behavior fast, defuse chaos, and stay grounded in even the toughest interactions.

Blog

You Won the Motion but Lost the Client 

Blog: Most lawyers don’t lose clients because of the legal work—they lose them because clients felt unheard, confused, or unsupported. This blog shows how improving your law firm client experience can transform wins into long-term trust, retention, and referrals.

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