Episode 162 – Lawyers deal with difficult clients in law practice every day, but conflict doesn’t have to control your work or your well-being. In this episode, Steve Riley and forensic psychologist Dr. Deborah Day break down how to spot high-conflict behavior fast, defuse chaos, and stay grounded in even the toughest interactions.
Blog: Most lawyers don’t lose clients because of the legal work—they lose them because clients felt unheard, confused, or unsupported. This blog shows how improving your law firm client experience can transform wins into long-term trust, retention, and referrals.
Blog: Tolerating “good enough” employees can quietly drain morale, productivity, and profit inside your firm. Learn why protecting top performers is critical to growth and how to build a team that drives sustainable success.
In this webinar replay, you’ll gain insights and clarity to turn chaos into cash flow, regain your focus, and start building the practice you’ve been aiming for.
Episode 149 – Discover how to lead with purpose with Susan Drumm on Great Practice, Great Life. Learn how music and mindset transform law and leadership.
Episode 147 – In this raw solo episode, Steve Riley honors his late father by sharing timeless stories and lessons that last—wisdom you can carry into your own life.
In this webinar replay, you’ll discover how to implement a simple yet powerful 90-day onboarding process. Whether you’re hiring attorneys, legal assistants, or support staff, this framework helps you move new hires from orientation to confident contribution.
Blog: Uncovering leadership style is essential for small and mid-sized law firms, especially in estate planning and elder law. In these practice areas, leadership often looks very different from what you might expect — and understanding those differences can transform how your firm operates and grows.
Episode 143 – When Hurricane Michael destroyed his firm, Gerard Virga didn’t hesitate. He rebuilt with compassion, innovation, and a vision for the future of law.
Episode 142 – Marine-turned-attorney Ronald W. Chapman II shares how his military experience shaped his legal leadership style—and why he stopped hiding behind the law.
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