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Home / Public Resources  / From Tragedy to Impact: The Adventures of a Team Leader with Marie Tricarico

Team leaders and operations directors can be invaluable to law firms, taking your practice from zero to hero. With proper training and tools, they reduce tasks for attorneys and keep the office running smoothly while you focus on other tasks.

It isn’t always a linear path to becoming a team lead or director of operations. A passionate employee who steps up can transform your business. Discovering their potential in your practice can lead to a new way of doing business.

In this episode of Great Practice, Great Life®, Steve interviews Marie Tricarico, Director of Operations for Safe Harbor Wills and Trusts in New York. Marie’s journey started with a personal tragedy and a loss in her family, which inspired her to help others through the grieving process. She worked at a funeral home before joining her law firm, where she now oversees a team. Marie’s passion for her job is evident as she shares what she’s learned along this journey.

  • It’s challenging to be a leader in a law firm because you’re leading people with different abilities and talents. You have to learn how to interact with them all, and you don’t interact with them in the same way.
  • If a team leader joins you on your growth journey, they can really understand where you want to go in your firm. You’ll get their buy-in, and it may take a while, but if they see where it’s going, they’ll want to join you.
  • The hardest part of finding and managing people is having a lot of confidence and trust in them. You have to be willing to share detailed information about your firm with them, like numbers and your vision for the practice’s future. You must also be willing to invest in them emotionally and financially. This can lead to an invaluable team leader who will be able to tell you the truth when it’s needed.
  • Three qualities a team leader should have are passion, organizational skills, and they should be detail-oriented. They want to do this job because they enjoy it. It isn’t “just a job” to them.

If you want to learn more about hiring great team leaders, check out


Steve Riley

Certified Practice Advisor & Attorney

Steve Riley has coached attorneys for more than 20 years. His one-on-one coaching focuses on a limited number of top producing attorneys committed to taking their practices to new levels of excellence, profit, and personal success. He also presents at group coaching workshops around the country for individual law firms, state bar associations, and other legal organizations.

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