“I can’t find good people” is one of the most common frustrations in law firm management.
But what if the people aren’t actually the problem?
Rushed work, competing priorities, poor scheduling, and broken workflows can make capable team members look like they’re underperforming. And when the work starts falling apart, who usually steps in to fix it? The law firm owner.
In this episode of Great Practice, Great Life, Steve Riley talks with business transformation strategist Matt Symes about why hiring another person, adding more training, or throwing AI at the problem won’t necessarily fix what’s happening inside your firm.
They discuss how to identify what’s really slowing your firm down, rethink the way work moves through your team, and determine where AI can actually make a difference.
Before you decide you have a people problem, Matt argues there’s a more important question to ask: Is the way your firm works setting good people up to succeed?
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- Why a people problem may actually be a process problem
- How to find the constraint that’s slowing down your firm
- Why your team should help redesign the way work gets done
- How AI could change the roles of attorneys, paralegals, and administrators
- Why your vision for your practice should come before your AI strategy
