When you’re dealing with a complaining client, let them vent as long as they’re not abusive. Don’t interrupt what they’re saying. Let them tell their story and describe how upset they may be.
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Many of you toy with the idea of adding another practice area. Perhaps business in one of your current practice areas has dropped off due to the economy and you wonder what you can add to fill the gap. It’s an innovation worth pondering.
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For a competitive advantage to be long-lasting it has to pass the sustainability test. Why?
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We just returned from an intensive two day Practice Growth Program in which we discussed the value of implementing systems in the law firm. Because systems implementation requires a substantial behavioral change on the part of the attorney’s team, and team members are prone to resist change, we also discussed how to maximize team acceptance.
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Mark Powers leads this webinar on strategic planning for firm retreats.
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Atticus® Practice Advisors Shawn McNalis and Mark Powers discuss Zero Tolerance Collections Process.
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A new post on the Harvard Business Review blog site by Greg McKeown entitled, Why We Humblebrag About Being Busy, points out something that is endemic to most Americans and occurs at a high level among attorneys: we’re not only extremely busy, but we’re proud of it.
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Here are five basic tips for hourly billing attorneys to help maximize their cash flow and realize a profit.
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Atticus® Practice Advisors Cammie Hauser and Glenn Gutek discuss succession planning on this webinar.
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To increase your effectiveness when meeting with your targeted referral sources, offer something of value to them upfront. What do we mean by value?
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